Refund policy

Returns

We want you to love what you ordered. If something isn't right, you can return most items within 30 days of delivery.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories and tags.

To start a return, email us at info@minshoollc.com with your order number and the reason for the return. We will reply with a return authorization and instructions. Items sent back without a return authorization cannot be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number and clear photos of the item and the packaging. We will make it right with a replacement or a full refund, and we cover the return shipping in these cases.

Non-returnable items

Gift cards, final-sale items, and personal-care or hygiene products that have been opened cannot be returned.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer pays return shipping. Original shipping charges are not refundable.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.